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Planning services provide advice covering a predetermined volume of work that results in a high-level deployment plan. The actual availability of the software cannot be included. Discover the benefits of your organization through your volume licensing agreement and develop an action plan for their activation and use. Here are some basic guidelines to make it easier for you to enter. All professional services provide support for Microsoft products, which are generally available on the market (unless they are explicitly excluded on the Microsoft Premier website or the Microsoft Support Lifecycle website). Professional services are generally billed hourly, remotely and in English (unless another language is available). Professional services are offered in the country where the VL agreement is signed. On-site visits are not paid for in advance and are subject to the availability of resources. All professional services that are not used each year expire. At the customer`s request, Microsoft can access the customer`s system remotely to analyze problems.

In addition, Office roaming rights allow remote access to Microsoft Office via a virtual environment for a large number of public and private devices – without additional licenses for the purchase and installation of additional software. For those of you who follow my articles, you will know that I often write about the software license Sfauxpas, and Software Assurance (SA) is a roof theme that includes so many misunderstandings. There is always great confusion about whether SA is necessary or not, and organizations that are not sure usually only bite into the ball and about licensing in a “rather safe than sorry” approach. Advanced hotfix support is an advantage for older versions of the software, which have gone from the general public to advanced support. For customers who have signed a first or essential support contract, the annual cost of an extended support contract is waived. Customers are always responsible for individual fixing fees. Customers (except Academic Select License, Select Plus for Academic, Academic Open License, Campus and School Agreement, Open Value Subscription – Education Solutions and Open License) with standard, enterprise and server software data center editions covered by SA, have, as needed, access to an electronic solution solution solutions support services. Access to e-help sites is available 24 hours a day, 7 days a week, although responses occur during business hours. Incidents that are initiated on the web and then converted by the customer to the phone resolution, are taken into account when resolving the available telephone incident report.

Incidents initiated by the Web and then tracked by Microsoft by telephone are not taken into account in the balance of available telephone incidents if the resolution continues on the web, via email and other electronic means.

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